Every betting site has its strengths and weaknesses, and for new bookmakers there is often a fair bit of crossover in what these are. BetGalaxy is no different. Below, we’ve taken a look at the most significant strengths of this new bookie, as well as the areas they most need to work on.
Overall, the strengths and weaknesses of BetGalaxy are very much representative of a new betting site. If you’re looking for great odds and heaps of markets then you’d be better off looking at a more established bookmaker, but those things will hopefully improve over time, and for now, BetGalaxy Australia has a great website and app, and good customer support, to hang their hat on.
As a new player to the saturated betting industry, it’s no surprise that BetGalaxy Australia has a few things to work on. But despite that, they’ve laid a really solid foundation and have the potential to provide another solid betting option for punters.
The basis of that foundation is a great website and mobile app, both of which provide an aesthetic difference to most competitors with a spacey theme in line with their self-claimed “out of this world” betting experience – all part of the Galaxy-based marketing strategy they’ve gone for.
Of course, a pleasing aesthetic means nothing without functionality, but fortunately BetGalaxy have ticked that box. Their website is really easy to use, loading quickly and smoothly, and the same can be said for their app. The latter of these in particular is important, given that many betting sites – particularly new ones – have apps which can be quite clunky and difficult to use.
They’ve also got a good customer support platform, which is another thing that is often a feature of new websites. This is a good way to demonstrate a dedication to customers, which is necessary given they haven’t yet had the chance to build up the same level of trust as some of the more experienced bookmakers.
The way that they do this is through live chat and email. Unfortunately they don’t have a phone number available, which certainly leaves some room for improvement, but for me live chat is comfortably the simplest way to contact a bookmaker, but despite that it’s not always available. With BetGalaxy Australia, it is, from 10am to 10pm, giving you a quick and straightforward way to have any queries answered.
But while BetGalaxy performs strongly in the areas of customer support and their mobile app and website, there are, of course, some areas in which they can improve. Their range of markets is certainly one; the list of sports they have available is relatively slim, and the betting options that you have for individual games isn’t particularly flash. This means that if you are looking for things like player props you might struggle, but for head to heads, line betting or racing, BetGalaxy Australia will have what you need.
The odds they offer are certainly not a strength, but at the same time they’re better than what many other new bookmakers offer. As an example, check out the screenshot from an upcoming NFL game below.
The handicap is a good way to suss out the quality of a betting sites’ odds, because they’ll generally be roughly equal for both teams. The best bookmaker odds will be at around $1.91 or maybe occasionally $1.92, while others can drop as low as $1.88 or $1.87. That BetGalaxy sits at $1.90 means that while they’re certainly not at the top of the pile, they’re doing pretty well.
There are, however, a couple of other areas they could work on. They don’t offer live odds at this point, which again is relatively common for new betting sites, so if you like to bet in-play you’ll need to look elsewhere.
They also don’t offer live streaming at this point, so you won’t be able to tune into any racing or sports coverage on the site. Whether this will change in the future remains to be seen, but at this point in time there is no suggestion that it is on the agenda.
But there is plenty of reason to check out BetGalaxy, and if you do decide that you wish to give them a crack then the sign up process is nice and easy. Once you go to deposit funds you will find relatively limited options, but if you just use debit/credit card like me then you’ll have no problems. Likewise with BetGalaxy withdrawals, for which there are relatively few options.
Clearly there are plenty of areas for BetGalaxy to work on, but this is inevitable for a new betting site. What they do well is provide a simple and easy to use website and mobile app as well as a strong customer support platform, and they have decent odds for a new website too. Having only been founded in 2022 they’ve got plenty of scope to improve, and by adding a few more features to their offering they’re well placed to be a competitive player in the industry.
Racing is one area for which the difference between the most established and popular bookmakers and the lesser lights is generally a little bit less obvious. The range of markets, for example, doesn’t really change, with most betting sites offering odds on all Australian meets and plenty of international ones, and the markets for those meets generally pretty similar.
This is certainly the case with BetGalaxy, who’s racing selection is not too far off their more established counterparts. When you first head to the BetGalaxy website, you’ll be greeted by odds for a range of upcoming races, while you can also click through to upcoming meets lower on the page, or take a look at every available meet set to take place over the next few days by clicking one of the racing tabs on the left hand side of the home page.
From there it’s easy to find the race you’re after, with the length of time until the next race at each meet advertised on the racing page. Simply click on the race you’re interested in, and you’ll be greeted by all of the available odds for that race.
On the page for each race, all of the runners’ names are accompanied by their odds, as well as their five most recent flucs – this is a handy thing to have immediately at your disposal as it gives a good indication of where the money is going, and though it’s not exactly unique to BetGalaxy, they do display it a little more proudly than many of their competitors, as you can see below.
If you don’t want to just bet on win/place markets, you can also quickly and easily click through to exotics, which include exacta, quinella, trifecta and first four, as seen on the image above.
One area in which BetGalaxy could improve is by adding a bit more information about runners; often betting sites have a short description of each of them, but this isn’t available at this point in time with BetGalaxy Australia.
Unfortunately, while we did mention earlier on this page that the sports betting odds for BetGalaxy are relatively competitive with the bigger sites, this is not really the case with their racing odds. Their odds for pretty much every runner are a fair bit shorter than the best available, and shorter than most of the other betting sites too.
Overall, the racing section of BetGalaxy is relatively good; it’s certainly easy to access and the presence of the odds fluctuations so prominently makes it easy to see what is an important insight. However, having odds which are shorter than most competitors makes it difficult to justify using them for racing, and this is certainly area that they should look to improve on in the future.
With less capacity – at least compared their better resourced competitors – to excel in areas like odds and range of markets, one thing that new betting sites often focus on is providing a quality customer support platform. BetGalaxy Australia is no exception.
Getting into contact with this betting site, should you need to, is a simple process largely thanks to the presence of live chat. Accessing this is super easy; simply head to the home page, click on ‘Contact Us’ on the left hand side, as shown in the image below, and then click on ‘Chat’ to get started.
You can do this any time between 10am and 10pm East Coast time, with relatively prompt responses coming from the customer support consultants. These consultants, in my experience, are pretty willing and able to help, and can clean up most issues that you may run into.
Alternatively, if you don’t have time to sit around on a live chat or just don’t want to, you’ve also got the option to send an email. This is obviously a slower process, but if you have a more convoluted issue or simply need to send off your request and then get on with your day, responding to their response when you have the time, then email can be the superior option.
The one common method of contact which is lacking on BetGalaxy is a phone number. This is certainly something they can improve upon; sometimes it’s easiest to just call up and speak directly to somebody to get an issue solved, though in my experience live chat does the job just as well.
Still, it’s certainly an area of improvement if they want to make a fully rounded customer support platform, while the extension of the live chat hours would also help in that regard.
Overall, however, the customer support platform available with BetGalaxy is a really good one, and should enable you to fix up any queries that you may have, or solve any problems you might run into, with relative ease.
To round out our detailed BetGalaxy review, in this section we’re going to run you through how to perform a few important tasks on the site, with step by step guides making it as easy as possible to follow.
Opening account with any betting site is typically pretty easy these days; here’s how you do it with BetGalaxy.
Once you’ve created your account, you’re ready to place a bet – you do, of course, need to deposit first to do that. Once you’ve got money ready to go, however, this is how to place a bet with BetGalaxy.
Multis are a super popular way to bet these days, and with BetGalaxy it’s relatively easy to place one. Here’s how you do it.
