WellBet are one of the newest betting sites in Australia, having only launched in 2023. With a beach themed website and app, they’re looking to make an immediate splash in the industry, but while they’ve certainly developed a solid foundation for a good bookmaker, there are plenty of areas for improvement, too. In this WellBet review, we’ll take a deep dive into this fresh new bookie, exploring what makes them worth checking out, and where they can improve.
WellBet Review [December 2023]
- Betting Markets Variety4.6
- Banking Options4.6
- Mobile Experience4.6
- Payout Speed4.6
- Customer Support4.6
- Betting Experience4.6
- Live chat
- Good mobile app
- Great website design
- No live streaming
- Limited sports markets
- No live betting
WellBet Special features
- Same race multis
- Live chat
- Aesthetically pleasing website and app
WellBet Info Card
|Website: www.wellbet.com.au||Company: WellBet|
|License & regulation: Licensed by the Victorian Gambling and Casino Control Commission.||Year founded: 2023|
|Contact information: Live chat (on desktop site or app), email ([email protected])||Live betting number: N/A|
|Address/Headquarters: N/A||Sponsorship Deals: N/A|
|Deposit Methods: Debit/credit card, bank transfer||Withdrawal Methods: Bank transfer|
|Features: Fresh website design, same race multis||Apps Devices: Yes, available on iOS and Android|
|Odds Providers: TAB||Owner: N/A|
WellBet Strengths and Weaknesses
Like all betting sites, WellBet has areas in which it performs well and areas which it needs to improve. By and large, this is a betting site which shares its strengths and weaknesses with many other new betting sites, and below we’ll take a look at the most notable among each of them.
Live chat: Live chat is the most straightforward method of contact with any betting site – at least in my view – and yet for whatever reason some still don’t offer it. WellBet is not one such example, with their live chat platform available between 10am and 10pm.
Fresh website design: As with many new bookmakers, WellBet have clearly attempted to stand out from the very dense crowd that is the Australian betting industry with a distinctive and aesthetically pleasing design both on their website, and their mobile app.
Quality mobile app: Speaking of mobile apps, WellBet’s is a mighty good one. Aside from boasting a fresh design, like the website, it also functions really well, making it even easier to punt with WellBet on your phone than on your computer.
Banking options: This probably won’t be a dealbreaker for too many of you, but if you aren’t happy simply using debit/credit card or bank transfer as payment methods, then you’ll need to look elsewhere, because they are the only options offered by WellBet.
No live streaming: This isn’t uncommon for a new betting site – in fact very few of them, if any, have live streaming – but nonetheless it is something that they don’t offer that many other bookmakers do.
No live betting: Again, this is something that new betting sites rarely have. For the punter, however, whether a betting site is new or not is largely irrelevant – if you want to live bet then you need a platform that offers that function, and WellBet does not.
👨⚖️WellBet Final Verdict
As a new betting site, WellBet still has plenty of scope to develop and improve their services. For the time being, they present very much as the new bookmaker that they are; they’ve clearly focused on a few important areas like their mobile app and customer support, but have a couple of clear areas for improvement.
WellBet is, in many ways, a stock standard new betting site, offering a solid platform with which to punt without really standing out from the crowd. Their most distinctive feature is probably the website and mobile app design itself, with the beach-based theme ensuring that they are immediately recognisable to users – important given the saturated nature of the industry and the fact that WellBet lacks a great deal of other distinguishable features.
But while they may not separate themselves too dramatically from their competitors, WellBet does still offer a good platform with which to bet. The website and app themselves are really easy to use, which these days is increasingly becoming an expectation rather than a point of difference, but still – there are certain bookmakers whose platforms are quite difficult to use, so if you’ve been using any of these then WellBet’s streamlined site will be a welcome change.
The website and app both use a design which are relatively common, particularly for new betting sites, with the racing and sports listed on the left-hand side of the page – racing at the top, and sports underneath
One thing that was not quite as intuitive as the rest of the betting experience was the way that you access their range of sports. Racing options are clearly listed at the top of the menu on the left, while you can also immediately click through to the most popular sports. To find a list of all sports, however, you have to click on ‘All Sports’ – easy enough, but this link is in the middle of all of the others, and so doesn’t particularly stand out. It’s a relatively minor issue but the first time I used the site, I did find it a little perplexing that the list of sports was not more clearly displayed. I’ve screenshotted and highlighted this part of the page below to help you avoid the same issue.
That minor complaint aside, however, the website and app are generally pretty simple to use. Once you do locate the aforementioned sports tab, you’ll find a range of sports betting options which isn’t particularly expansive but is pretty typical for a new bookie, with 12 different sports available at the time of writing.
The basic markets for major leagues are all available here and WellBet offers pretty decent odds, though the range of markets for sports could certainly be improved. Even for the most popular leagues in the world, such as the NBA, there are no player props available, which – for me – is a big issue as this is what I tend to bet on the most.
As for racing, all is pretty standard with WellBet. All of the races that you would expect to be there are available to bet on, though the odds are pretty poor, coming in below nearly every major bookmaker for the vast majority of runners.
If you come across any issues on your travels, WellBet does at least offer a solid customer support platform, with live chat available on the website and app. This is available from 10am to 10pm – if it were up to me I would shift those hours a little forward, opening and closing a little earlier, but at least it is available for most of the business day and customer agents are generally helpful.
In terms of depositing and withdrawing, there are not a whole lot of options available with WellBet, though with debit/credit card and bank transfer the majority of punters will be able to relatively easily do what they need to do from a banking perspective.
Overall, WellBet is a solid new betting site, but their relative infancy does show in certain areas. They are not the most well-rounded or comprehensive option going around and with average odds and limited sports markets there will be plenty of punters looking elsewhere, but if you’re just after a streamlined betting experience and solid customer support, WellBet will have you covered.
Betting Variety ⭐⭐⭐
Certainly some work to be done here, with an average number of sports and not all that many markets for those they do have.
Banking Options ⭐⭐
WellBet keeps it pretty simple here, with only a couple of banking options available.
Mobile experience ⭐⭐⭐⭐
Good in this regard, with WellBet offering a solid mobile app for their customers.
Payout Speed ⭐⭐⭐⭐⭐
The payout speed with WellBet is, in my experience, perfectly fine, with funds coming through fairly quickly.
WellBet is a secure and legitimate betting site, so no concerns here.
Betting Experience ⭐⭐⭐⭐
Generally the betting experience with WellBet is a good one courtesy of the website and app, though there are a couple of minor issues to iron out.
Customer Support ⭐⭐⭐⭐
WellBet has a decent customer support platform headlined by their live chat, which is available for 12 hours a day.
Frequently Asked Questions About WellBet
In this section, we will take a quick look at some of the questions that we most commonly receive about WellBet.
Does WellBet offer markets on international racing?
Yep, they certainly do. Simply head to the racing section of the desktop site or WellBet app, and underneath all of the Australian meets you’ll find meets from around the globe.
Can I access WellBet from anywhere in the world?
Nope. As with all legitimate Australian betting sites, access to WellBet is limited to those in Australia, meaning if you are travelling abroad you won’t be able to access the site.
Does WellBet offer the option to set a deposit limit?
They certainly do. You can create a deposit limit when you sign up with WellBet, or alternatively head to the ‘My Account’ section when you are signed in and follow the prompts. You’ll be able to set a deposit limit of your choosing over a time limit that you determine.
Who can sign up with WellBet?
Anyone in Australia can sign up with WellBet, provided, of course, that they are at least 18 years of age, in line with Australian rules and regulation.
Why isn’t live streaming available with WellBet?
It's not uncommon for new betting sites not to offer any live streaming services. In order to offer live streaming to customers, bookmakers have to buy the rights to show these events, which evidently costs money. As you can imagine, typically the less established bookmakers don't have the same funds as other, bigger competitors, and as a result the funds that they do have are generally directed elsewhere
WellBet offers a solid racing platform which is easily accessible on both their desktop site and mobile app. On both of those, you can find upcoming and featured races plastered across the home page, or alternatively select whichever type of racing you’re after from the menu highlighted below.
Once you do this you can click through to whichever race you’re interested in betting on, and take a look at the runners. It’s all pretty basic from there on in, with the recent fluctuations of runners’ odds proudly displayed – though you can switch that off if you don’t want the noise of all those numbers.
The betting process is pretty straightforward for racing with WellBet, though unfortunately, as mentioned earlier, their odds are pretty average. As an example, at an upcoming race that I’m taking a look at, their odds are inferior to not just the bookies with the best prices, but to virtually all of the most common ones. This clearly puts the punter at a major disadvantage and means that, particularly over the long term, it is a whole lot tougher to win on racing with WellBet.
As is always the case though, the odds for different runners do vary across different betting sites, so there is always the potential that one or two runners might be at a little longer odds with WellBet. For the most part though, if you’re looking for the best value for racing, this might not be the betting site for you.
But it’s not all bad. One feature that WellBet does offer is same race multis, which is a relatively new addition to many sites but one that a lot – particularly new betting sites – still don’t offer. This enables you to place multiple runners in the same bet – for example, you might place a bet on two runners in particular both finishing in the top four, in any order.
Overall, the racing component to WellBet is very easy to use, but the fact that the odds are inferior to the vast majority of competitors certainly makes it a little difficult to justify using them. If you’re somebody who likes to punt on same race multis, however, you can do it with WellBet, which is a significant redeeming feature.
WellBet Best Features
Speaking of redeeming features, in this section we are going to take a look at some of the most notable things that help WellBet to stand out from the crowd. As I’ve mentioned a couple of times, there are not a huge number of really distinctive features included in the WellBet experience, but they do have a couple of nice additions which aren’t always widely available with Aussie bookmakers.
Same race multis
As mentioned above, same race multis are a feature of WellBet which helps to an extent to offset the lacklustre fixed odds offered for racing by WellBet. To place these bets, simply head to the race of your choosing and locate the same race multi tab, as shown below.
Once you click into this, you’ll be able to select as many runners as is possible to finish in the top two, three or four. This differs from regular exotics like quinella and trifecta in that you don’t have to select every horse which will finish within that space – for example, you could bet on two horses to finish in the top four in a same race multi. This adds another dimension to betting on racing and is a feature which is only present with select bookmakers in Australia.
Fresh website design
In a world in which new betting sites seem to be popping up every week, many of which are pretty difficult to differentiate from one another, having a distinctive website is a good way for bookies to build a bit of real estate in the minds of potential customers. WellBet have done exactly that with a colourful website which plays into the concept of beach and travel, with an image of a cartoon figure overlooking a beautiful landscape on the home page of their website.
This certainly isn’t the most important part of a bookmaker, but it is a relatively simple way for a betting site to stand out from the crowd. Personally, with little separating different bookmakers, something as basic as a nice design could be the difference between which app or website I choose to punt with on any particular day.
WellBet Sports Coverage
There are numerous ways to analyse the overall sports coverage of a particular betting site, from the range of different sports that they offer, to how many markets they have, through to the odds that are on offer. It’s been mentioned earlier in this WellBet review that this bookmaker certainly has some work to do in a couple of those areas, and in this section we are going to take a look at how they perform specifically in some of the most popular sports of Australian punters.
Australian Rules Football
At the time of writing the AFL men’s competition is in its offseason, so there are no AFL betting markets for this hugely popular league on WellBet aside from futures. That’s pretty standard, though some bookmakers have markets not just for next season’s Premiership, but also for some player awards, so WellBet is a little behind in that regard. Once the season comes around, however, they obviously have plenty of odds, though they could improve by adding some player props to their selection. In the AFL offseason they do have markets for the AFLW, though these two are relatively limited.
With basketball continually gaining traction in Australia, thanks largely to the presence of numerous players in the NBA and the growth of the NBL, the number of markets available on your average Aussie betting site is unsurprisingly growing too. WellBet offers markets on each and every NBA game, though again, they don’t have player props and they also don’t have any futures bets. They do, however, have markets available for a number of other leagues from all around the globe; as is always the case these aren’t as comprehensive as their NBA selection, but if you want to place a standard bet on an overseas league then there are markets available with WellBet.
Like the AFL, at the time of writing it is the offseason in the NRL, but also like with their more popular counterpart, once the league rolls around there are NRL betting markets on every games. The same goes for the State of Origin, for which WellBet will offer a decent range of markets, albeit again without player props. Also mirroring their Aussie Rules selection, there are futures available only for next season’s Premiership, which you’ll find at the bottom of the A-Z list of sports available.
It’s all about quantity when it comes to soccer with WellBet. They’ve got a huge number of different leagues from around the globe to bet on, from the hugely popular European leagues like the EPL through to second tier divisions which occur in the middle of the night in Australia and can’t have all that many people betting on them. As always, the odds are a little better for the more popular ones, and so too is the range of markets. WellBet, somewhat annoyingly, doesn’t show how many markets are available for a particular game, though there are a fair few for big leagues like the EPL. Again, no players props are available here - instead it’s all things like head to head, half markets, handicap markets and individual team score markets.
As with soccer, there are a large number of different competitions for which WellBet offers odds when it comes to tennis. These tournaments are from all around the world and ensure that tennis fans have plenty to bet on with WellBet, and again the markets are as they are with most other sports. You’ll get the head to head markets and plenty of complementary alternatives such as individual set and game markets, but the more niche options offered by some of the bigger bookmakers – and plenty of small betting sites ones too – are notably absent.
The final sport we’ll take a look at is American football, with the primarily league in this category the NFL. Though not for me, this is now a really popular sport in Australia, particularly among punters. And WellBet has delivered the goods for fans of the league, with one of their more comprehensive selection of markets available for the NFL. As well as all the standard, game-related markets, they also offer – lo and behold – player props. These aren’t as in-depth as some other bookies, which offer a range of different statistical possibilities for players – for example, to get 10, 15, 20, 25+ rushing yards etc. – but they do have over/unders for such stats, which is better than they offer for some other sports. They also have markets on college football in the USA and Canada, making this one of the better sections of the site – and, hopefully, suggesting that they will grow to add more markets like player props for other sports soon, too.
Does WellBet currently have any sponsorship deals?
Nope. As a new site it’s not surprising that WellBet is not the sponsor of any sporting clubs, as this is typically the domain of the bigger bookmakers. They do have partnerships with a number of racing organisations from around Australia, though.
Betting Markets and Types of Bets Available
I mentioned on many occasions in the section above that there aren’t quite the level of markets available with WellBet as there are with some other betting sites, so now let’s take a closer look at all the different bet types that you will find with them.
WellBet’s Betting Markets
- Line bets
- Over/under points total
- Quarter/half markets
- Limited player props
- Racing exotics (quinella, trifecta, exacta etc.)
WellBet’s Types of Bets Available
- Single bets
- Multi bets
- Same race multis
WellBet Mobile and App
In line with the strategy of many new betting sites, one area to which WellBet have clearly committed plenty of time is the development of their mobile app. Downloadable from wherever you get your apps for both Android and iOS devices, the WellBet app gives customers the opportunity to punt on the go, and for many – myself included – offers not just an alternative to the desktop site, but a better option.
This is a really easy to use mobile app which utilises the same fresh design as the mobile site. The home page again sticks to the beachy theme, with the same image as on the desktop site of a guy overlooking the water complemented by images of numerous smiling girls on the beach – I wonder who they’re targeting here!
Once you get into the app itself, you’ll find a pretty standard layout, with sports and racing markets easily accessible through tabs at the bottom of the page and the ability to click through to your account and customer support, too.
Whenever I’ve used the app, I’ve generally found it quite responsive, and this seems to be reflected in the reviews of punters about the app too. Issues in the reviews don’t tend to relate to the app itself, but instead are broader issues with the betting site – with some claiming they were unable to withdraw their winnings. That hasn’t happened to me personally, though clearly is a significant red flag.
But again, in terms of the mobile app itself, it is overall a pretty well conceived one. WellBet have clearly committed a good amount of time to developing an app which makes their services more easily accessible for customers, and in my experience at least, the WellBet mobile app is the best way to bet with this company.
What do you really need from a betting site in terms of banking? For me, it’s a platform which works efficiently, and enables me to deposit when I need to and withdraw when I can. Pretty simple.
Generally I’m not too concerned about banking because I use the payment methods which are available with virtually every bookmaker – debit/credit card for deposits and bank transfer for withdrawals. Some bigger betting sites have a huge number of alternatives, from PayPal to PayID and different eWallets, and if you use these then you’ll be disappointed by what WellBet has to offer given they only provide two different payment methods.
If, however, you’re like me, then the debit/credit card and bank transfer options which are available with WellBet will be enough for you.
Deposits can be made using both debit/credit card or bank transfer, though I would generally recommend using the former of those two options. All you need to do to use it is input your card details, after which you can make deposits (a minimum of $10) which will immediately arrive in your account. Bank transfer, in contrast, will take up to a day or two to get to your betting account.
For withdrawals, your only option is bank transfer, and again the withdrawal times are generally a day or two to get back to your bank account. In my experience this was generally a pretty straightforward process with WellBet, though I have read numerous criticisms about the bookmaker preventing punters from making withdrawals by conveniently placing restrictions on or closing account when customers try to do it. Clearly this is a major issue if true, though I can’t independently verify it as it has not happened to me.
In my experience, the banking component of WellBet is perfectly fine. I’ve never had any issues depositing or withdrawing with them, and the options they provide, though limited, are what I would use regardless of how many choices I have. If you prefer to use alternative payment methods then you’ll likely have a different view of their payment platform, but for most, the options they do provide will be sufficient.
Is WellBet Legal in Australia?
BettingTop10 takes its responsibility of reviewing bookmakers very seriously, and we only review legitimate, legal betting sites that are licensed and regulated by official authorities. WellBet, like all other sites that we review, falls into this category.
WellBet is registered with the Victorian Gambling and Casino Control Commission, which is the licensing authority in Victoria. This is an association which is also shared by many other major betting sites.
Further demonstrating their legitimacy, WellBet also abides by its own Responsible Gambling Code of Conduct. In addition to that, their operations in South Australia are governed by the South Australian Responsible Gambling Code of Practice. These codes of conduct demonstrate WellBet’s committment to providing a safe and responsible gambling environment.
That commitment – albeit one which they are legally required to demonstrate – extends beyond just the aforementioned association. You can also join up to BetStop at the bottom of their home page, which is a national self-exclusion register which allows punters to exclude themselves from gambling with any betting sites in Australia.
You can also set a deposit limit with WellBet, which you can do either upon signing up or at any time while logged into your account. This gives punters the option to regulate their gambling activities with WellBet without completely stopping.
WellBet Customer Support
One of the final components of WellBet that we will take a look at in this detailed WellBet review is their customer support platform. This has been an area which has been subjected to some criticism by other users of WellBet, though as mentioned earlier I haven’t personally experienced any issues.
WellBet’s customer support platform is made up of two different contact methods. These are both easily accessible on both the desktop site and the mobile app, with the below screenshot showing how to get in touch with WellBet on the desktop site.
As you can see below, clicking on the ‘Contact Us’ button will bring up a pop up on the right hand side of your page which outlines the two contact methods available with WellBet. Let’s start by looking at live chat.
To me, this is the most straightforward way to get into contact with any bookmaker. It enables you to quickly and easily get into contact with them and have your queries resolved, and, given it’s all done from the comfort of your phone or computer, you can quickly sneak in a live chat even if you’re surrounded by people and in an environment where it’s perhaps frowned upon to be chatting with a bookmaker – ahem, work.
The live chat platform is available from 10am to 10pm, giving punters ample time throughout the day to make the most of it. Some bookies offer 24/7 live chat which clearly is optimal, and if it were up to me I would probably push these hours forward a little to allow people to get their issues resolved a bit earlier, but nonetheless 12 hours is a solid window to get into contact with them.
Your alternative to live chat if you want to get in touch with WellBet is to send them an email. This is unsurprisingly a much longer process and for most issues won’t be the best way to go about resolving them, but it can, on occasion, be useful. If, for example, you don’t have time to sit around and deal with the back and forth of live chat, the ability to send off an email and then continue with your day can be useful.
Likewise, if you have a particularly long query or need to attach some documentation, email can be a good option in place of live chat.
Of course, beyond simply the contact methods, the ability of the customer support agents to help is also pivotal in the development of a good customer support platform. I’ve spoken to the WellBet agents on numerous occasions; generally, they’ve been pretty helpful, though that doesn’t appear to have been the experience of everyone.
There have been some criticisms of WellBet that punters who have had issues, particularly with withdrawing funds, have been unable to get into contact with the company. Fortunately I haven’t had this problem and hopefully you don’t either, though it is worth mentioning that a couple of reviews have brought it up.
Overall, however, and certainly in my experience, this is a pretty decent customer support platform. The one thing which is lacking is clearly a phone number, which some would prefer to use over live chat, while they could also extend the live chat hours, most notably by opening up a little earlier. Those qualms aside, however, for me the customer service has generally been fairly reasonable with WellBet.
You’ve nearly made it to the end of this very detailed WellBet review, but before we go there’s one more section to get through. In this final section, we’ll run you through how to perform a few important functions with WellBet.
How to open an account with WellBet
As it always is with betting sites these days, opening a betting account with WellBet is super easy and will take you only a couple of minutes. This is how you do it.
- Head to www.wellbet.com.au
- Locate the ‘Sign Up’ button in the top right hand corner of the home page, as shown below.
- When you click this button, you’ll be asked to fill out some information, including your email, name, date of birth and password.
- You’ll also have to acknowledge that you’re over 18 years of age, before clicking ‘Create My Account’ to complete the process!
How to place a bet with WellBet
Once you’ve created your account, you will want to know how to actually place a bet – after all, that’s why you created the account! It’s a pretty easy process which is much the same on most betting sites, but if you’re unfamiliar with it, this is how you go about it.
- While logged into your account, locate the market that you wish to bet on. Find it by following the prompts through to either racing or sport and clicking through to the particular event on which you wish to bet.
- Click on the odds next to the outcome which you want to bet on, which will bring up a betslip on the right hand side of your desktop, if you’re using the desktop site.
- You’ll then write in the amount you wish to place on the bet, which you can either do by typing it in, or you can click the ‘+5’, ‘+10’ buttons beneath the stake box to add them in.
- Once you type in your stake, you’ll be able to see what your winnings will be if your bet gets up in the betslip.
- If you’re happy with how everything is looking, then simply click ‘Confirm Bets’ and your bet will be placed.
How to download the WellBet app
If you would prefer to use the WellBet app as opposed to the desktop site, or if you simply want to have the two options, this is how you go about downloading it.
- First, make sure that you have either an iOS or an Android device!
- Head to wherever you normally download your apps from – for me, as an iOS user, this is the App Store.
- Type in WellBet on the search function and, if you’re in Australia, it should be the first result. Once you click on it you’ll have the chance to read the reviews about the app as well.
- Click the download button and the same process as whenever you download an app will ensue. It should only take about a minute for the WellBet app to download to your phone.
- Once this is complete, the betting app will be available for use on your phone. You will have to log in the first time that you use it – assuming that you have an account – or alternatively you can also sign up using the app.
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