WellBet are one of the newest betting sites in Australia, having only launched in 2023. With a beach themed website and app, they’re looking to make an immediate splash in the industry, but while they’ve certainly developed a solid foundation for a good bookmaker, there are plenty of areas for improvement, too. In this WellBet review, we’ll take a deep dive into this fresh new bookie, exploring what makes them worth checking out, and where they can improve.
WellBet
A new betting site with a fresh design
WellBet Review
WellBet is, in many ways, a stock standard new betting site, offering a solid platform with which to punt without really standing out from the crowd. Their most distinctive feature is probably the website and mobile app design itself, with the beach-based theme ensuring that they are immediately recognisable to users – important given the saturated nature of the industry and the fact that WellBet lacks a great deal of other distinguishable features.
But while they may not separate themselves too dramatically from their competitors, WellBet does still offer a good platform with which to bet. The website and app themselves are really easy to use, which these days is increasingly becoming an expectation rather than a point of difference, but still – there are certain bookmakers whose platforms are quite difficult to use, so if you’ve been using any of these then WellBet’s streamlined site will be a welcome change.
The website and app both use a design which are relatively common, particularly for new betting sites, with the racing and sports listed on the left-hand side of the page – racing at the top, and sports underneath
One thing that was not quite as intuitive as the rest of the betting experience was the way that you access their range of sports. Racing options are clearly listed at the top of the menu on the left, while you can also immediately click through to the most popular sports. To find a list of all sports, however, you have to click on ‘All Sports’ – easy enough, but this link is in the middle of all of the others, and so doesn’t particularly stand out. It’s a relatively minor issue but the first time I used the site, I did find it a little perplexing that the list of sports was not more clearly displayed. I’ve screenshotted and highlighted this part of the page below to help you avoid the same issue.
That minor complaint aside, however, the website and app are generally pretty simple to use. Once you do locate the aforementioned sports tab, you’ll find a range of sports betting options which isn’t particularly expansive but is pretty typical for a new bookie, with 12 different sports available at the time of writing.
The basic markets for major leagues are all available here and WellBet offers pretty decent odds, though the range of markets for sports could certainly be improved. Even for the most popular leagues in the world, such as the NBA, there are no player props available, which – for me – is a big issue as this is what I tend to bet on the most.
As for racing, all is pretty standard with WellBet. All of the races that you would expect to be there are available to bet on, though the odds are pretty poor, coming in below nearly every major bookmaker for the vast majority of runners.
If you come across any issues on your travels, WellBet does at least offer a solid customer support platform, with live chat available on the website and app. This is available from 10am to 10pm – if it were up to me I would shift those hours a little forward, opening and closing a little earlier, but at least it is available for most of the business day and customer agents are generally helpful.
In terms of depositing and withdrawing, there are not a whole lot of options available with WellBet, though with debit/credit card and bank transfer the majority of punters will be able to relatively easily do what they need to do from a banking perspective.
Overall, WellBet is a solid new betting site, but their relative infancy does show in certain areas. They are not the most well-rounded or comprehensive option going around and with average odds and limited sports markets there will be plenty of punters looking elsewhere, but if you’re just after a streamlined betting experience and solid customer support, WellBet will have you covered.
WellBet Racing
WellBet offers a solid racing platform which is easily accessible on both their desktop site and mobile app. On both of those, you can find upcoming and featured races plastered across the home page, or alternatively select whichever type of racing you’re after from the menu highlighted below.
Once you do this you can click through to whichever race you’re interested in betting on, and take a look at the runners. It’s all pretty basic from there on in, with the recent fluctuations of runners’ odds proudly displayed – though you can switch that off if you don’t want the noise of all those numbers.
The betting process is pretty straightforward for racing with WellBet, though unfortunately, as mentioned earlier, their odds are pretty average. As an example, at an upcoming race that I’m taking a look at, their odds are inferior to not just the bookies with the best prices, but to virtually all of the most common ones. This clearly puts the punter at a major disadvantage and means that, particularly over the long term, it is a whole lot tougher to win on racing with WellBet.
As is always the case though, the odds for different runners do vary across different betting sites, so there is always the potential that one or two runners might be at a little longer odds with WellBet. For the most part though, if you’re looking for the best value for racing, this might not be the betting site for you.
But it’s not all bad. One feature that WellBet does offer is same race multis, which is a relatively new addition to many sites but one that a lot – particularly new betting sites – still don’t offer. This enables you to place multiple runners in the same bet – for example, you might place a bet on two runners in particular both finishing in the top four, in any order.
Overall, the racing component to WellBet is very easy to use, but the fact that the odds are inferior to the vast majority of competitors certainly makes it a little difficult to justify using them. If you’re somebody who likes to punt on same race multis, however, you can do it with WellBet, which is a significant redeeming feature.
WellBet Best Features
Speaking of redeeming features, in this section we are going to take a look at some of the most notable things that help WellBet to stand out from the crowd. As I’ve mentioned a couple of times, there are not a huge number of really distinctive features included in the WellBet experience, but they do have a couple of nice additions which aren’t always widely available with Aussie bookmakers.
Same race multis
As mentioned above, same race multis are a feature of WellBet which helps to an extent to offset the lacklustre fixed odds offered for racing by WellBet. To place these bets, simply head to the race of your choosing and locate the same race multi tab, as shown below.
Once you click into this, you’ll be able to select as many runners as is possible to finish in the top two, three or four. This differs from regular exotics like quinella and trifecta in that you don’t have to select every horse which will finish within that space – for example, you could bet on two horses to finish in the top four in a same race multi. This adds another dimension to betting on racing and is a feature which is only present with select bookmakers in Australia.
Fresh website design
In a world in which new betting sites seem to be popping up every week, many of which are pretty difficult to differentiate from one another, having a distinctive website is a good way for bookies to build a bit of real estate in the minds of potential customers. WellBet have done exactly that with a colourful website which plays into the concept of beach and travel, with an image of a cartoon figure overlooking a beautiful landscape on the home page of their website.
This certainly isn’t the most important part of a bookmaker, but it is a relatively simple way for a betting site to stand out from the crowd. Personally, with little separating different bookmakers, something as basic as a nice design could be the difference between which app or website I choose to punt with on any particular day.
WellBet Mobile and App
In line with the strategy of many new betting sites, one area to which WellBet have clearly committed plenty of time is the development of their mobile app. Downloadable from wherever you get your apps for both Android and iOS devices, the WellBet app gives customers the opportunity to punt on the go, and for many – myself included – offers not just an alternative to the desktop site, but a better option.
This is a really easy to use mobile app which utilises the same fresh design as the mobile site. The home page again sticks to the beachy theme, with the same image as on the desktop site of a guy overlooking the water complemented by images of numerous smiling girls on the beach – I wonder who they’re targeting here!
Once you get into the app itself, you’ll find a pretty standard layout, with sports and racing markets easily accessible through tabs at the bottom of the page and the ability to click through to your account and customer support, too.
Whenever I’ve used the app, I’ve generally found it quite responsive, and this seems to be reflected in the reviews of punters about the app too. Issues in the reviews don’t tend to relate to the app itself, but instead are broader issues with the betting site – with some claiming they were unable to withdraw their winnings. That hasn’t happened to me personally, though clearly is a significant red flag.
But again, in terms of the mobile app itself, it is overall a pretty well conceived one. WellBet have clearly committed a good amount of time to developing an app which makes their services more easily accessible for customers, and in my experience at least, the WellBet mobile app is the best way to bet with this company.
WellBet Customer Support
One of the final components of WellBet that we will take a look at in this detailed WellBet review is their customer support platform. This has been an area which has been subjected to some criticism by other users of WellBet, though as mentioned earlier I haven’t personally experienced any issues.
WellBet’s customer support platform is made up of two different contact methods. These are both easily accessible on both the desktop site and the mobile app, with the below screenshot showing how to get in touch with WellBet on the desktop site.
As you can see below, clicking on the ‘Contact Us’ button will bring up a pop up on the right hand side of your page which outlines the two contact methods available with WellBet. Let’s start by looking at live chat.
To me, this is the most straightforward way to get into contact with any bookmaker. It enables you to quickly and easily get into contact with them and have your queries resolved, and, given it’s all done from the comfort of your phone or computer, you can quickly sneak in a live chat even if you’re surrounded by people and in an environment where it’s perhaps frowned upon to be chatting with a bookmaker – ahem, work.
The live chat platform is available from 10am to 10pm, giving punters ample time throughout the day to make the most of it. Some bookies offer 24/7 live chat which clearly is optimal, and if it were up to me I would probably push these hours forward a little to allow people to get their issues resolved a bit earlier, but nonetheless 12 hours is a solid window to get into contact with them.
Your alternative to live chat if you want to get in touch with WellBet is to send them an email. This is unsurprisingly a much longer process and for most issues won’t be the best way to go about resolving them, but it can, on occasion, be useful. If, for example, you don’t have time to sit around and deal with the back and forth of live chat, the ability to send off an email and then continue with your day can be useful.
Likewise, if you have a particularly long query or need to attach some documentation, email can be a good option in place of live chat.
Of course, beyond simply the contact methods, the ability of the customer support agents to help is also pivotal in the development of a good customer support platform. I’ve spoken to the WellBet agents on numerous occasions; generally, they’ve been pretty helpful, though that doesn’t appear to have been the experience of everyone.
There have been some criticisms of WellBet that punters who have had issues, particularly with withdrawing funds, have been unable to get into contact with the company. Fortunately I haven’t had this problem and hopefully you don’t either, though it is worth mentioning that a couple of reviews have brought it up.
Overall, however, and certainly in my experience, this is a pretty decent customer support platform. The one thing which is lacking is clearly a phone number, which some would prefer to use over live chat, while they could also extend the live chat hours, most notably by opening up a little earlier. Those qualms aside, however, for me the customer service has generally been fairly reasonable with WellBet.
How To
You’ve nearly made it to the end of this very detailed WellBet review, but before we go there’s one more section to get through. In this final section, we’ll run you through how to perform a few important functions with WellBet.
How to open an account with WellBet
As it always is with betting sites these days, opening a betting account with WellBet is super easy and will take you only a couple of minutes. This is how you do it.
- Head to www.wellbet.com.au
- Locate the ‘Sign Up’ button in the top right hand corner of the home page, as shown below.
- When you click this button, you’ll be asked to fill out some information, including your email, name, date of birth and password.
- You’ll also have to acknowledge that you’re over 18 years of age, before clicking ‘Create My Account’ to complete the process!
How to place a bet with WellBet
Once you’ve created your account, you will want to know how to actually place a bet – after all, that’s why you created the account! It’s a pretty easy process which is much the same on most betting sites, but if you’re unfamiliar with it, this is how you go about it.
- While logged into your account, locate the market that you wish to bet on. Find it by following the prompts through to either racing or sport and clicking through to the particular event on which you wish to bet.
- Click on the odds next to the outcome which you want to bet on, which will bring up a betslip on the right hand side of your desktop, if you’re using the desktop site.
- You’ll then write in the amount you wish to place on the bet, which you can either do by typing it in, or you can click the ‘+5’, ‘+10’ buttons beneath the stake box to add them in.
- Once you type in your stake, you’ll be able to see what your winnings will be if your bet gets up in the betslip.
- If you’re happy with how everything is looking, then simply click ‘Confirm Bets’ and your bet will be placed.
How to download the WellBet app
If you would prefer to use the WellBet app as opposed to the desktop site, or if you simply want to have the two options, this is how you go about downloading it.
- First, make sure that you have either an iOS or an Android device!
- Head to wherever you normally download your apps from – for me, as an iOS user, this is the App Store.
- Type in WellBet on the search function and, if you’re in Australia, it should be the first result. Once you click on it you’ll have the chance to read the reviews about the app as well.
- Click the download button and the same process as whenever you download an app will ensue. It should only take about a minute for the WellBet app to download to your phone.
- Once this is complete, the betting app will be available for use on your phone. You will have to log in the first time that you use it – assuming that you have an account – or alternatively you can also sign up using the app.
