PuntGenie is one of the newest entrants to the Australian betting industry, having only launched in the middle of 2023. And in their so far brief existence, they’ve fulfilled the wishes of plenty of punters, with a user-friendly platform, decent odds and solid customer support. In this PuntGenie review, we’ll take a deep dive into everything that this new Aussie betting site has to offer, and where they could improve.
PuntGenie Review [December 2023]
- Betting Markets Variety4.5
- Banking Options4.5
- Mobile Experience4.5
- Payout Speed4.5
- Customer Support4.5
- Betting Experience4.5
PuntGenie Special features
- Live chat
- Same game multis
- Aesthetically pleasing desktop site and app
- Great mobile app
- Aesthetically pleasing site
- Live chat availability
- No live betting
- No live streaming
- Minimal payment options
PuntGenie Strengths and Weaknesses
The strengths and weaknesses of new betting sites are often relatively similar, and PuntGenie could certainly be said to fit into this category. These are the major strengths of this bookie, as well as the areas they most need to work on.
- Great mobile app: The mobile app that PuntGenie is the kind that dreams are made of. It uses the aesthetically pleasing design of the desktop site and converts it into a streamlined mobile app which runs efficiently, and makes it easy to access this bookie’s decent range of markets.
- Live chat availability: Live chat is the quickest and easiest way to get in touch with any betting site, but not all of them have it as an option. Fortunately, PuntGenie does, offering it from 7am til 9pm Eastern time each day of the week.
- Aesthetically pleasing website: The website of PuntGenie really plays into the whole magical theme of the name, and while it’s only a superficial factor it does provide a notable point of difference from many other bookmakers.
- Limited payment options: Like many new betting sites, payment options aren’t an area into which PuntGenie appear to have invested much time. The only options you have for deposits are debit/credit card and bank transfer, while for withdrawals it’s only bank transfer.
- No live streaming: Increasingly, betting sites are forking out some of their budget to send towards paying for broadcast rights for certain sports to be streamed on their website and mobile app. PuntGenie haven’t made this move as yet, with no live streaming available through them.
- No live betting: Live betting is also an increasingly popular feature of betting websites, enabling punters to bet on events after they have already started. Unfortunately, PuntGenie doesn’t have a live betting platform at this point in time, so you’ll have to stick to pre-event markets.
👨⚖️PuntGenie Final Verdict
Overall, the strengths and weaknesses of PuntGenie point to a pretty solid new bookmaker, with the former likely outweighing the latter for many punters. As always, however, different punters will have different preferences when it comes to betting sites; hopefully the above brief rundown gives you some insight into whether PuntGenie Australia is for you.
PuntGenie Info Card
|Website: www.puntgenie.com.au||Year founded: 2023|
|Company: PuntGenie||License & regulation: Licensed by the Victorian Gambling and Casino Control Commission.|
|Contact information: Live chat (on desktop site or app), email ([email protected])||Live betting number: N/A|
|Address/Headquarters: N/A||Sponsorship Deals: N/A|
|Deposit Methods: Debit/credit card, bank transfer||Withdrawal Methods: Bank transfer|
|Features: Great mobile app, live chat availability||Apps Devices: Yes, available on iOS and Android|
|Odds Providers: TAB||Owner: Jason Sylvester|
Yet another betting site to have recently joined the industry, PuntGenie, as the name suggests, has quickly set about attempting to make the wishes of their customer base come true. The moment that you open the website PuntGenie leaves a positive impression, with an aesthetically pleasing website which really leans into the whole ‘Genie’ concept greeting users.
Of course, as important as a good website is, it means nothing if the product itself isn’t able to back it up. PuntGenie, however, for the most part offers a really good betting experience.
This is particularly notable in the racing component of their website. Easily accessible through the menu on the left hand side of the page, or – for bigger or upcoming races, on the middle of the home page – PuntGenie’s racing selection includes all races you’d expect from both in Australia and abroad, and importantly offers fixed odds which are competitive with many far more established betting sites.
On the sports side of things, PuntGenie Australia leaves a little more to be desired in terms of how many different sports they offer, but if you find a league you’re interested in betting on you’ll be greeted with plenty of options. As an example, at the time of writing, for upcoming NBA games there are in excess of 500 different markets for individual games, as shown in the below screenshot, so if you’re looking for markets beyond the typical then you’ll be able to find them here.
What’s more, the odds are relatively competitive, with line bet odds generally coming in at around $1.90. There are certainly some betting sites for which these odds get up to $1.91 or even very occasionally $1.92, but others offer $1.88 or even $1.87, so particularly for a new betting site PuntGenie is doing pretty well here.
PuntGenie also has a mobile app, which is key for any new betting site in order to enable them to reach as broad an audience as possible. And the app functions really well – downloadable on iOS and Android devices, it offers a streamlined way to access PuntGenie, and importantly tends to run really quickly and efficiently.
If you need to contact PuntGenie for any reason, you’ll also be well looked after with a customer support platform which includes live chat between 7am and 9pm. Unfortunately there is no phone number available, but the live chat should be sufficient to resolve the majority of issues.
Of course, while PuntGenie is a good new betting site, it’s not all sunshine and rainbows and there are certainly some areas in which they could improve. One of these is their selection of banking options, with only debit/credit card and bank transfer available.
There is also no live betting availability, nor is there any live streaming – not ideal, but relatively standard for a new betting site.
Overall, PuntGenie has done a great job of providing an immediately strong punting platform. Even the most established betting sites have areas in which they could improve so it’s no surprise that one as new as PuntGenie is no different, but on the whole they’ve set a really solid foundation to be a strong player in the industry for many years to come.
Betting Variety ⭐⭐⭐⭐
Really strong variety of markets available, but could benefit from offering more sports for punters
Banking Options ⭐⭐
Not all that much on offer here, with only debit/credit card and bank transfer available.
Mobile experience ⭐⭐⭐⭐
Really good, with a streamlined mobile app that makes it easy for punters to use PuntGenie on the go.
Payout Speed ⭐⭐⭐⭐⭐
No issues with the payout speed in my experience, with winnings coming through almost straight away
Again, no issues here when using PuntGenie
Betting Experience ⭐⭐⭐⭐⭐
The experience overall with PuntGenie is a really good one, with the efficient betting site and mobile app a major reason why.
Customer Support ⭐⭐⭐⭐
Pretty solid, particularly due to a good live chat platform, though it would need a phone number to get five stars.
Frequently Asked Questions About PuntGenie
In this section, we answer some of the most commonly asked questions about PuntGenie.
Is PuntGenie available for anyone to use?
Just about. Of course, as with all betting sites in Australia, you do have to be 18 years old to sign up and you also have to be in Australia.
Can I use PuntGenie from outside Australia?
No, you cannot. Not only do you need to be in Australia to sign up with PuntGenie, but you also have to be in Australia to use it. Some people might try to access it from abroad using a VPN, but typically this doesn’t work and you will still be blocked from the website.
Does PuntGenie have any plans to add live betting or live streaming?
PuntGenie hasn’t signalled any intention to add live betting or live streaming to their array of services, but this does not necessarily mean that they never will. Typically new sites don’t have these available, with live streaming in particular obviously requiring funds to purchase the broadcast rights which smaller betting sites won’t usually have. Potentially if they grow they will develop a capacity to implement these things, but for the time being there is no suggestion they’re planning to in the near future.
Racing is at times a funny area of a betting site to analyse because, for the most part, betting sites will offer nearly the same selections on the same races. All Aussie races are part and parcel of a betting sites selection of markets as are most international races, while you’ll also typically be looking at win/place markets and a range of exotics such as quinellas, trifectas and first fours.
What separates different betting sites, then, is by and large the odds that they offer, while how they present their racing markets can also play a role. With that in mind, let’s dive in and take a look at how PuntGenie Australia performs in this area.
Unfortunately, the fixed odds for racing with PuntGenie aren’t particularly good compared to most other betting sites. A look at some of the odds for upcoming races for both PuntGenie and other betting sites around the country show that this bookmaker is in the lower echelon in terms of odds, with the odds you’ll get for most runners significantly less than the best value you’ll find.
That makes it hard to justify betting with them on racing, though it is worth noting that it’s not uncommon for betting sites to enter the industry with average odds and then improve them as they become more established. Hopefully, this is what happens with PuntGenie.
In terms of the actual betting process, in line with the website and app moreover it’s relatively simple and streamlined to place a bet on racing. On the home page of each race, flucs are automatically shown beneath the runner, though PuntGenie could improve this section of their site by also offering a brief description of the participants.
Overall, the racing section of PuntGenie is easy to use, but there are certainly some areas for improvement. Most notably, of course, this is in the odds, and if they can make these a little more competitive then they’ll become a lot easier to justify using for those betting on racing.
PuntGenie Best Features
It’s not uncommon for new betting sites to fail to have much in the way of outstanding features; the kind of things that really help to separate them from the crowd. PuntGenie, for all its great qualities, is relatively similar in that regard, though there are a couple of nice features which aren’t necessarily present on the platforms of all of their competitors.
Same Game Multis
Same game multis are an increasingly popular way to bet which enable punters to bet on multiple outcomes occurring during the same event, and while they’re certainly becoming more prevalent, they’re not yet available with every bookmaker. PuntGenie Australia, however, is one betting site with which you can find same game multis. As with every bookie that offers them, they aren’t available with every single event, but for games in major sporting leagues like the NBA and AFL, you will be able to place same game multis with PuntGenie.
This might not be a hugely distinctive feature, but we are admittedly scraping the barrel a bit given there are not a lot of standout characteristics of PuntGenie. Still, live chat is to me something which is really important for a betting site to have because, to be perfectly honest, it’s comfortably the easiest way to resolve most queries. Despite that, there remains some betting sites which don’t have it as a part of their customer support platform, meaning that you either need to wait an extended period for an email response, or call up their number if they have one – which is obviously not feasible in many situations. PuntGenie would have an even bigger tick in this department if the live chat was available around the clock, but the hours of 7am till 9pm are pretty solid.
PuntGenie Sports Coverage
We’ve already taken a look at the racing coverage offered by PuntGenie, so in this section we’ll dive into the different sports that they offer and what markets you can find for those sports. As mentioned earlier in this PuntGenie review, the range of different sports that are available with PuntGenie is not the broadest, but once you do get into an individual sport there are plenty of leagues available, and for individual matches there can be a huge number of markets available to the punter.
At the time of writing the NBA is in full swing, so let’s kick things off by taking a look at PuntGenie’s range of basketball markets. They’ve got leagues available from all over the world – 31 by my count at present – but clearly the markets available are heavily skewed towards the major leagues, namely the NBA. As an example of what you’re going to find, there are four NBA games on today, and each of them has at least 539 different markets available. This includes all the regular markets plus plenty of player props, and you can also put same game multis on these games. With relatively competitive odds to boot, PuntGenie Australia is a good site for punting on basketball.
Australian Rules Football
During the AFL offseason there are no markets on the league, even for futures like many other betting sites will offer – namely in the form of Premiership odds for next season. There is, however, no shortage of AFL betting markets once the season comes around. Like with the NBA there is a massive selection of different things to bet on for each individual game, from head to head and line through to player disposals. There are also markets on the AFLW when that season is on, though the number of markets for those games is significantly more limited than for their male counterparts – something that will likely change into the future as the AFLW continues to develop.
Like with the AFL, rugby league markets on PuntGenie are centred largely around the premier league both in Australia and the world – the NRL. In the midst of this season you’ll find plenty of NRL betting markets for each game as well as a whole lot of futures, while equally – if not more – popular is the State of Origin, which sees New South Wales pitted against Queensland for three games in the middle of the year. You can also bet on UK rugby league games, while there are some, albeit limited, markets for the NRLW as well.
There are a multitude of different cricket leagues of all three formats going on throughout the course of the year, meaning that there is always something to bet on from a cricket perspective. That’s particularly the case at the time of writing, with the World Cup capturing the attention of the cricket world. Even for this major event the range of markets isn’t huge, not to the extent of the AFL, NRL or NBA, though there are still a decent selection of player props to go with the regular match markets. There are also cricket leagues from throughout the world which you can bet on, though as with every sport, the less popular the league, typically the smaller the number of markets.
The turmoil which has surrounded the golfing world in recent years with the development of the LIV League has certainly had its pros and cons, but one pro has been more golf, and with that invariably comes more betting markets. LIV and the PGA will merge to make one league, but still – with plenty of major tournaments across those organisations combined with the DP World Tour, there is plenty of golf to bet on. Typically there aren’t a massive range of markets for golf and PuntGenie is no exception, with basically tournament winners, top five and top ten finishes the main markets that you’ll find.
Finally, to the world game, for which there are an extraordinary amount of leagues all throughout the world and subsequently a massive number of betting markets. A quick scan of PuntGenie’s soccer platform reveals leagues from no less than 31 different regions around the world, from the English Premier League in the UK through to the Salvadoran Primera Division in El Salvador. As you would expect, there are a lot more markets for the former than the latter; there are 37 markets for an upcoming game in El Salvador, compared to many hundreds – as well as the prospect to place same game multis – in the EPL. For the most part, soccer fans are well and truly catered for with PuntGenie.
PuntGenie Sponsorship Deals
PuntGenie is not currently involved in any sponsorship deals, though they do partner with the various racing organisations from around the country.
PuntGenie Betting Markets and Types of Bets Available
In the section above we touched on the general kind of markets that you might expect to find for different sports with PuntGenie Australia. Below, we’ve listed more specifically what you will be able to bet on with this betting agency, both in terms of the different markets and the different bet types.
PuntGenie’s Betting Markets
- Head to head
- Line bets
- Over/under points totals
- Quarter/half markets
- Player props (disposals, tries, points etc.)
- Exotics (quinella, trifecta, quadrella etc.)
PuntGenie’s Types of Bets Available
- Single bets
- Multi bets
- Same game multis
PuntGenie Mobile and App
Now to the mobile experience with PuntGenie. Increasingly this element of a betting site is carrying more and more importance, certainly in my eyes. The reason? As more betting sites develop really good apps, they are becoming a more simple way to access a bookmaker than the desktop site, and my preferred way to bet. That means that if a betting site doesn’t have a good mobile platform, they’re falling behind their competitors.
PuntGenie Australia is not one such example. They’ve developed a mobile app from the moment that they entered the market, and it’s a really, really good one – as is often the case with bookmakers who have good desktop sites.
The PuntGenie betting app thematically follows the desktop site, with the distinctive blue and yellow colours, royal writing and magic imagery plastered across each page on the betting app. This is particularly notable when you open the app, but even as you navigate through it the same theme remains plain to see.
In my experience using the app it’s been very simple to utilise and importantly doesn’t appear to suffer from any major issues, something which is mirrored in the reviews of the app on the App Store. The majority of reviews are overwhelmingly positive, though there a couple of critical ones – predominantly, however, these relate to the bookmaker moreover, largely to do with their lack of any distinguishing features, rather than problems with the app itself.
Navigating through the app is super simple, with the racing and sports options available at the bottom of your home screen. Likewise, it’s easy to access the range of services offered by PuntGenie, including their customer support platform, banking and more. If you’re that way inclined, you can even sign up to the bookmaker via the app without ever needing to open your computer.
Overall, the PuntGenie app is a really good one. This is one of the most notable strengths of this young betting site, with the functionality and pleasing aesthetics making this one of the best betting apps to use.
Now to banking, the most exciting component of any betting site! Not really, of course, but it is something which is relevant and which we explore in relation to every bookmaker that we review, so let’s get into PuntGenie’s banking section.
For new betting sites, creating a broad range of different payment methods isn’t typically too high on the agenda, and that concept certainly rings true when it comes to PuntGenie. Like a lot of new bookies, there are only a couple of different banking options available with PuntGenie Australia.
For deposits, both of these are available. The first of them is debit/credit card, which simply requires you to input your card details and then enables you to immediately deposit into your betting account. Using this method will see the funds instantaneously arriving into your betting account.
Alternatively, you can use bank transfer to wire money from your bank account to your betting account. It’s worth noting, however, that using this method the funds won’t immediately arrive and you may have to wait up to a day or more. Note that with both methods of depositing, the minimum amount you can deposit is $10.
For withdrawals your options are even more limited, with bank transfer the only choice that punters have to take money from their betting account and send it to their bank account. Unlike with debit/credit card deposits, withdrawal times are not immediate, though you should expect to have it arrive in your bank account within one or two days.
All of this may sound relatively restrictive, but for most punters the lack of options in this department won’t really be an issue. For me, debit/credit card is the method that I would choose to deposit with regardless of how many different options are available to me. It’s immediate, it’s easy, and if you consistently use the same method it’s much quicker.
Likewise for withdrawals. I want any money I’m going to be withdrawing to go directly to my bank account, not to PayPal or another conduit, so even though this is the only option available, it’s the one I would use regardless.
If you’re somebody who prefers to use alternative payment methods to fund or withdraw from your betting account, then the lack of options available with PuntGenie might be a problem for you. By and large, however, most punters will be more than happy to simply use debit/credit card for deposits and bank transfer for withdrawals – I certainly am – and if that’s the case for you, then their banking option should provide more than enough options.
Is PuntGenie Legal in Australia?
Of course. At BettingTop10, we only review legal betting sites that are licensed and regulated by official platforms, and that is no different in the case of PuntGenie.
PuntGenie is registered with the Victorian Gambling and Casino Control Commission, the licensing authority in Victoria with which many other major betting sites are also registered.
Their gambling operations are governed by their own Responsible Gambling Code of Conduct, while in South Australia they’re also governed by the South Australian Responsible Gambling Code of Practice.
There are also a number of different gambling control measures advertised by PuntGenie, always the sign of a legitimate gambling operator. At the bottom of their home page above where the aforementioned information is displayed, there is a link to BetStop, which is a national self-exclusion register which punters can use to prevent them from gambling anywhere. You can also set a deposit limit both when you sign up, or any time thereafter when you are signed in to your account.
PuntGenie Customer Support
A bookmaker’s customer support platform is their primary point of contact with their clientele, so while it is not something that punters particularly want to have to use, invariably some of them do, and so it’s important that the bookmaker provides an efficient platform with which to resolve their queries.
Generally there are three main types of contact that betting sites will have; some have all three, others have two, occasionally some have just one. Those three types of contact are via phone, email and live chat.
PuntGenie Australia fits into the category of betting sites offering two of these, with their options being email and live chat. While a phone number would be a handy addition, to me this is more than enough to create a good customer support platform, primarily due to the presence of the live chat platform.
Live chat is my preferred method of contact with any betting site, and by some margin. For most queries, it’s the quickest and easiest way to find a solution; you get the benefit of talking in real time with an actual person, but unlike when you’re on the phone you don’t have to find a quiet place to do it. It’s also beneficial if you are simply one of those people who does not particularly like talking on the phone – of which there are plenty!
Accessing live chat on PuntGenie is simply a matter of clicking on the Contact Us tab on the left hand side of the home page. As shown below, this will result in a pop up on the right hand side of your screen which will give you the option to either email customer support, or chat to them live.
Note that live chat is available between 7am and 9pm, which realistically will be within the time you want to speak to them nearly all of the time, though it is a good display of commitment by bookies when they make it available 24/7.
The other option, as mentioned earlier, is to send PuntGenie an email. Typically I would prefer to speak on live chat as it enables you to sort things out more quickly, but admittedly there are times when that isn’t really an option. If you’re rushing around, for example, and don’t have time to wait around to fix everything then and there, then sending off an email and not having to immediately deal with the response can be the best way to go about it.
Of course, a good platform means nothing if the customer service agents aren’t particularly helpful, but that’s not the case. Granted I haven’t spoken to every last one of them, but in my experience the agents with whom I did communicate were generally pretty capable and able to help me out with what it was that I needed.
Overall, PuntGenie have demonstrated a strong commitment to their punters through their customer support platform. The addition of 24/7 live chat or a phone number would be the ways for them to take it to the next level, but even as it stands now this is a good customer support platform and one for which PuntGenie Australia certainly gets a tick.
PuntGenie How To
We’re just about done with this detailed PuntGenie review, having covered everything from their range of sports and racing markets to their customer support and banking platform. Now, let’s finish it off by taking a step by step look at how to perform certain tasks on the site, including signing up with them and setting a deposit limit.
How to open an account with PuntGenie
Opening an account with most Australian betting sites is pretty easy these days, and PuntGenie is no different. In all the process will likely take you only a couple of minutes, and this is how you do it.
- Head to www.puntgenie.com.au
- Click the ‘Sign Up’ button in the top right hand corner of the page.
- Enter the details asked for, which include your email, password, name, date of birth and address.
- Click ‘Create My Account’, and you’re pretty much good to go.
- At this point you also have the option to set a deposit limit, though we will go into a little more detail about exactly how to do that a little bit below.
How to place a bet with PuntGenie
Now that you have got your account set up with PuntGenie, you’re going to want to know how to place a bet. This follows much the same process as with other betting sites, but in case you’re unfamiliar with the process, this is how you do it.
- Log into your account on www.puntgenie.com.au
- Click on either racing or sports on the left hand side of your home page.
- Toggle through the list of available options, be they different sporting types or different race meets, and follow the prompts to find the event on which you wish to bet.
- Next to each selection there will be odds, as shown below. Click on the odds which pertain to the bet you wish to place.
- When you click on the odds for a market, it will bring up a bet slip on the page, again as shown below.
- In the empty box alongside the dollar sign, enter the stake you wish to place on the bet.
- At that point, the estimated return in the event of a win will show up at the bottom of the bet slip, and if you are happy with all of the details of the bet then you can click Confirm. Once you do this, your bet will be placed!
How to set a deposit limit with PuntGenie
Deposit limits are a relatively new addition to most betting sites in Australia which enable punters to limit how much they are able to deposit within a certain time frame. PuntGenie provides this option for their customers, and this is how you can implement one on your account.
- The easiest way to do it occurs at sign up. In this case, simply follow the sign up process as per the above section, and then when asked whether you would like to set a deposit limit click yes.
- At this point you’ll be asked for the details of the limit. Basically this entails determining how much you would like to limit your total deposits to over a certain period of time; for example, it could be $x over a week, or $y over a month.
- Alternatively, if you’re already signed up then head to ‘My Account’ to set your deposit limit.
- Once there you will see a tab for setting a deposit limit. Click through to that and, like if you undertake the process when you sign up, you’ll be asked to confirm the details of your deposit limit.
- Note that once you set a deposit limit, you won’t be able to change it until the conclusion of the current period. For example, if you set it for a month you’ll have to abide by it for at least that month.
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