PuntersPal Review [December 2023]

PuntersPal is one of the newer betting sites in Australia and this PuntersPal review will provide a full overview of its features. Discover what makes PuntersPal stand out from the crowd. 

The strengths and weaknesses of a betting site can significantly impact the experience and overall satisfaction. In this section of the PuntersPal review, I’ll provide an honest assessment of their pros and cons from a betting perspective. 

✔️PuntersPal Strengths 

• Betting Promotions - In my experience, this bookmaker had an excellent range of betting promotions. The main benefit of promotions is that they create a more engaging and enjoyable experience. 

• Solid Odds - Overall, I found that they offer solid odds for both sports and racing. Generally, higher betting odds offer a range of benefits, including the potential for greater profits. 

• Mobile App - I enjoyed using the PuntersPal app with its easy to use interface and features. The positive of mobile apps is that they increase customer satisfaction and enhance the user experience. 

❌PuntersPal Weaknesses 

• No Live Streaming - At this stage, there’s no ability to watch live streaming of racing or sports. Without live streaming, I may miss profitable opportunities and I have to rely on delayed updates or third-party sources.  

• Average Payment Options - I found that they didn’t offer a huge range of payment options. A limited range of payment methods may cause delays or inconveniences for some users. However, they do have the basic instant deposit options that I can find at other sites.  

• No Live Betting Odds - This PuntersPal review found that they don’t offer any live betting odds at the moment. The main benefits of live betting odds include greater flexibility and control over betting strategies. But in saying that, live betting is a tougher process in Australia due to strict gambling laws. 

👨‍⚖️PuntersPal Final Verdict 

In this PuntersPal review, I found some key positives and strengths of using this betting site. This includes excellent betting promotions and solid odds for sports and racing. In my opinion, the mobile app also enhances the user experience and increases customer satisfaction.  

However, their weaknesses include no live streaming, limited payment options, and no live betting odds. So it’s fair to say, they have some room for improvement in the future when it comes to competing against some of the top-tier Australian bookmakers. 

Betting Variety ⭐⭐⭐⭐
There’s a good range of racing and sports betting markets along with some advanced features. 

Banking Options ⭐⭐⭐
The payment methods could be a lot better but the basic options are present. 

Mobile experience ⭐⭐⭐⭐
The App performs well and it’s available on Apple / Android devices. 

Payout Speed ⭐⭐⭐
They only offer a bank transfer withdrawal method and withdraws requested by 9am AEST on weekdays will be processed that day. Funds will generally be in your account the next business day, if not sooner. 

Security ⭐⭐⭐⭐⭐ 
There are no security issues while using this bookie. 

Betting Experience ⭐⭐⭐⭐
Overall, the betting experience is quite good at this bookie. 

Customer Support ⭐⭐⭐⭐⭐
They offer a wide range of customer support options, highlighted by a live chat feature. 

Punters Pal was founded in 2019 by a passionate team of horse racing enthusiasts who aimed to provide a high-quality betting site. They’re owned by PuntersPal Pty Ltd, an Australian company based in Sydney. 
 
PuntersPal offers a mobile app for iOS and Android devices, providing users with a convenient and user-friendly way to access betting markets on the go. I found it easy to navigate and was able to place bets efficiently via the bet-slip. 
 
I found that the customer support provided by Punters Pal is excellent. They have a team of professionals dedicated to providing prompt and helpful assistance to users via a live chat feature. I can also contact the customer support team through the website's contact page, which includes phone numbers and an email address. 

 
In my experience, PuntersPal also offers a broad range of betting markets across different sports and events. I found that the betting markets were accurate and up-to-date, with reliable data sources and transparent information about odds and payouts. 
 
In terms of betting features, PuntersPal has some unique elements that set them apart from the competition. This includes same game / race multi, rewards system and regularly updated promos. 
 
In my opinion, PuntersPal can be classified as a middle tier Australian bookmaker at the moment. They are one of the new betting sites on the market but they’re continually improving ans striving to get better.  
 
I would recommend them as a secondary betting site as they have good odds and some decent features. While there’s still room for improvement in areas of live streaming and advanced betting features. 

In today's fast-paced world, I believe that having a mobile app is essential for using a betting site. With the growing popularity of smartphones and mobile devices, users like myself expect to have access to betting sites from anywhere, at any time. 
 
I found that the PuntersPal app for iOS and Android is a sleek and user-friendly platform that offers users the ability to easily engage in online mobile betting. The app provides access to a comprehensive range of betting markets for both sports and racing enthusiasts. 
 
From my experience, one of the standout features of the PuntersPal Mobile App is its ease of use. The interface is intuitive and simple to navigate, making it easy to place bets, access account information and deposit funds. The app is also quick to load when I’m navigating through different markets, which is a positive if I need to get a quick bet on. There are some betting apps on the market that are sluggish so this is a good sign. 
 
In my opinion, the PuntersPal app is a valuable asset for this bookmaker. With a sleek interface, access to a range of betting markets and resources, the app is a reliable and convenient way to use their betting features on a mobile device. 

In my opinion, horse racing betting features are critical for online betting sites such as Punters Pal. They provide valuable resources to help users like myself make informed decisions.  
 
Users expect live streaming, up-to-date statistics and reliable information for a positive experience. Betting sites that prioritise horse racing features and offer a comprehensive range of options can attract and retain users, leading to increased customer loyalty. Let’s discuss how the interface and odds stack up against the competition. 

Racing Interface 

In my experience, this bookie offers a basic racing interface that’s easy to understand. Finding upcoming races was a quick process and they offered a good range of bet types. I did find they’re missing some advanced features that I can find at other betting agencies such as speed maps, racing tips and the ability to sort runners by price. Howeve

Racing Odds 

When I compared PuntersPal racing odds against the competition, I found some interesting trends. Overall, they didn’t offer the best odds when it comes to the favourite in popular races such as the Sydney Cup or Australian Oaks. However, their odds were usually higher for outsiders, making them a good choice if you’re looking to bet on roughies. 

In my opinion, there are some key features that make PuntersPal stand out from the competition. Here’s a look at some of those features. 

PuntersPal Reward Points 

The Punters Pal Reward Points is a loyalty program that rewards users for their engagement with the platform. Points are earned for activities like placing bets and can be redeemed for rewards. I feel the program incentivises customer loyalty and provides a fun and engaging way to earn rewards while using the site. 

PuntersPal Same Game Multi

PuntersPal Same Game Multi is a feature that combines multiple bets within a single event for a potentially larger payout. I found that it's available for select sports and events and offers a simple interface for users to select their desired bets. I think it's a valuable tool for customising and potentially increasing profits from my bets. 

PuntersPal Promotions

At this bookie, I found that they do offer a wide range of promotions to existing clients. In my experience, they provide a good variety between racing and sports promotions. 

PuntersPal Australia provides a comprehensive range of sports betting markets, catering to a diverse range of sports enthusiasts. The betting site offers a wide selection of sports to choose from, including AFL, NRL, NBA, NFL, Cricket and much more. 
 
Each sport offers a range of betting markets, providing users with a variety of options for placing bets. I like that these markets include standard bets such as match result, total points and player props. Although, they could go a better job of offering more player props for popular Australian sports like the AFL and NRL.  
 
A key feature of their sports coverage is the Same Game Multi option. In my experience, it was available for a wide variety of sports in Australia for AFL and NRL. 

Betting markets play a critical role in the world of online betting, providing users with a range of options for placing bets and maximising their chances of success. Betting markets are essentially the categories of bets available on a particular sporting event or other type of competition. Here’s a list of the PuntersPal betting markets that they offer at the moment: 

PuntersPal Different Betting Markets 

• Win / Head to Head 
• Line 
• Total points 
• Player props 
• Quarter/half time 
• Goal / try scoring 

PuntersPal Different Types of Bets Available 

• Single/fixed win 
• Multis 
• System bets (doubles, trebles etc.) 

In the world of online betting, payment methods play a critical role in providing a seamless and convenient experience for users. With the ability to place bets and collect winnings online, I need to rely on secure payment methods to make transactions quickly and easily. Here’s a look at the PuntersPal payment methods for depositing and withdrawing funds. 

Deposit Options 

• Credit / Debit Card 
• POLi
• Bank Transfer 

Looking at the deposit options, it’s certainly not the best in my opinion but also not the worst. They have covered the basics with a credit / debit card option and a bank transfer payment method. Meanwhile, I like that they offer POLi as another option. Generally, you can’t go wrong with using your credit / debit card and this is usually my favourite way to fund an account. But it would be nice to see them offer PayPal or a bookmaker card. 

Withdrawal Options 

• Bank Transfer 

In terms of withdrawal options, I found that there isn’t much variety. At the moment, they only have a bank transfer withdrawal method. I also need to verify my account before a withdrawal can be made, which is a standard in the industry.   
 
Withdrawals requested by 9am AEST on weekdays will be processed that day. Funds will generally be in your account the next business day, if not sooner. 

Using a legal betting site is essential for a fair and secure experience. Illegal sites can pose risks such as fraud and identity theft. Legal sites are licensed and regulated, adhere to security standards, offer more payment options and provide greater trust. Using legal betting also helps avoid legal consequences associated with illegal betting. 
 
I found that this bookie is a legal and licensed betting site in Australia. They’re owned by PuntersPal Pty Ltd, an Australian company based in Sydney. They hold a license from the Northern Territory Racing Commission, which is a regulatory body that oversees online betting activities in Australia. 
 
As a licensed and regulated platform, this betting site adheres to strict standards for security and fair play, ensuring that users like myself can engage in online betting activities with confidence and trust in the platform's services. 

When it comes to online betting, customer support plays a critical role in ensuring that users have a positive experience and feel confident in their bets. As with any online service, issues and concerns can arise while using a betting site. So having reliable and effective customer support in place is essential to resolving these issues quickly and efficiently. 
 
In my experience, PuntersPal has a customer support team of professionals that are dedicated to providing excellent service. I found that the team is available to assist with any questions or concerns users may have regarding the website's features or any other related issues. 
 
In my opinion, their contact options are highlighted by the live chat feature. Live chat is becoming a common theme in the industry so it’s pleasing to see them offer it as well. Along with a detailed FAQ’s section, I don’t think you’ll have any problems with using this betting site. 
 
I can easily find all of their customer support through the website's contact page, which includes an email address, multiple phone numbers and an Australian office address.

For more detailed guidance on how to use the Punters Pal's website, take a look at my step-by-step guide below. 

How to open an account with PuntersPal  

Creating an account with PuntersPal is a simple and quick process, which typically takes just a few minutes.  

• To get started, click on the 'Join' button located in the top right-hand corner of the screen.  
• Then, fill in some basic personal information, including your name, address and contact details.  
• After that, proceed to the next step and fill in your account information, including your desired username, password, date of birth and deposit limits.  
• Once you have completed this step, click on 'Create Account' to finish the process.  
• You will receive a welcome text message from the system as well as an email. 
• Finally, to fully activate your account, you will need to verify your account. 

How to place a bet 

After signing up with the website, placing a bet is a simple process.  

• To get started, locate the market you wish to bet on by using the menu on the left-hand side of the home page.  
• Click on the odds corresponding to the market you want to bet on and the bet will appear in your betslip on the right-hand side of your screen.  
• Input the amount you want to bet in the empty box in the betslip.  
• Your potential winnings if the bet is successful will be shown below the box.  
• Finally, click on the 'Confirm' button at the bottom of your betslip to place the bet, provided you have sufficient funds in your account. 

How to deposit money into your PuntersPal account 

If you need to deposit more funds to place a bet, you can do so easily by following these steps: 

• Click on “Deposit & Withdrawal” in the top right corner of your screen 
• You'll be directed to a page that lists all the available deposit methods, starting with credit/debit card. 
• Input your relevant card details to the credit/debit card option, or choose an alternative deposit method and follow the prompts.