BetDeluxe Review [December 2023]

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BetDeluxe is an online bookmaker committed to providing the features and environment of an on-track betting experience, straight to your browser or phone. They provide in-depth racing tips and form guides for each race, ensuring you get the best info before the jump.
Along with major sporting markets,

BetDeluxe also provides helpful and fast customer support for added peace of mind. For that punt down at the pub, connect your account to their mobile app to stay in the game and away from the hassle of lining up to place your bets.

To break it down for you, here is a list of key strengths and weaknesses I found when using BetDeluxe.

✔️BetDeluxe Strengths

• “On-Track” race betting experience : BetDeluxe’s browser and app layout of stats, form guides and race options (domestic and International) made using the site and app an enjoyable experience. They seemed committed to bringing an on-track experience on both platforms, even including track weather updates. Betting was fast and easy, as all the relevant info was on one page. There was no need to open other tabs or go scouring the internet to look up jockey or trainer info or to see each runner’s records to-date.
• Fast and helpful customer support: BetDeluxe customer support could be called on any day from 9am to 9pm. This was a faster and more personal experience than I have found on other sites. They could also be reached via email or post but I found these options were not needed with the quick telephone support available.
• Responsible Gambling: BetDeluxe are committed to giving the bettor a personal experience, not just taking your money. I discovered a range of temporary and permanent “Take A Break” options that could be automatically set from inside my account. This was an easy way to set betting limits and manage account funds.

❌BetDeluxe Weaknesses

• Only Major Sports: There are a range of major sports markets on BetDeluxe, with the always popular Rugby League and AFL markets available. However, there are simply less options when compared with other larger bookmakers. Punters seeking regular options for tennis or combat sports such as the UFC, may have to look elsewhere. This is most likely due to BetDeluxe’s focus on providing premium racing options in my opinion.
• Withdrawals only processed by Direct Bank Transfer: I found only one withdrawal method available, which was via bank transfer, which can take 1-3 business days. It would have been nice to have more choice of payment methods, especially as there are many deposit methods already available.

📋Conclusion

I found BetDeluxe to be a bookmaker that focuses on the race betting experience rather than sports betting. The web and app layout were geared toward upcoming races, detailed form guides, predictions and tips, which helped me get the best bet in before the jump. There were still plenty of popular sports to bet on, such as AFL, Rugby League/Union, basketball and baseball but I found no UFC, kickboxing or Muay Thai, only a handful of boxing bouts for the combat sports punters. BetDeluxe’s option of daily customer support via phone meant that my withdrawal times were confirmed, with my questions being answered in minutes rather than hours or days. All in all, if you are looking for the on-track racing experience with great customer support and you are not fussed with combat sports markets, BetDeluxe is a solid option.

Racing Betting Experience

While reviewing BetDeluxe’s race betting, I found that the best part was following upcoming races, complete with countdown timers. There was also a huge list of domestic and international markets available, and the design and layout made betting easy and fast. There was also an option to keep track of my bets, with a pop-up betting slip which notified me of the status of the race I had just had a punt on. BetDeluxe offers all regular markets here, as well as quinellas, trifectas, exactas and the like.

Sports coverage

BetDeluxe’s sports coverage is sadly lacking compared to some other services, although major sporting codes can be found. Rugby league, rugby union, AFL and international football competitions are covered, along with tennis, darts, baseball, basketball and hockey. However, if you are looking for combat sports such as the UFC or kickboxing, you may be waiting a while as Australian regulations are restricted in this area for BetDeluxe punters.

Markets, bet types, odds

Races offered include Horse, Harness and Greyhound racing, split between Australian & New Zealand markets and International markets. I could choose to bet based on win/place as well as higher odds categories such as trifectas, exactas, quinellas, FirstFour or Quaddies.
The odds I found personally to be quite good for what I use a betting service for, although those hardcore punters may want to still shop around if they want to find the best current odds for their particular race or sporting events.

Banking, making a deposit and requesting a withdrawal

Making a deposit after signing up was super easy and very fast . Regular methods such as credit/debit card, POLi and bank transfer are available. I made my first deposit via my VISA debit card and it was credited to my personal account within minutes. I was able to keep track of my funds with a tab that was attached to each page visited on the site, notifying me of my balance and any pending bets I had placed. Withdrawals were done by filling out bank details on the “Withdrawals” page and submitting them to receive a direct Bank Transfer. This was the only option available from the user account page. I would have liked a wider variety of methods to collect my winnings, especially as the bank transfer took several days to process and BetDeluxe offers several methods to deposit.

Contacting customer support

Customer support is available via phone, email, post or their social media links (Facebook, Twitter, Instagram). The easiest way to reach out was via phone and the call was answered in seconds. Customer support was friendly and helpful, providing extra info on the best browsers to use for the site, how to download and connect to their app and how I could withdraw my winnings.

Mobile App

The BetDeluxe service includes access to a mobile app for both Android and iOS users. Download of the app is available via the Google Play store or Apple Store depending on your device. Simply download, login/sign up and you will have the same features from the browser on your phone or mobile device.

Conclusion

Overall, BetDeluxe offers very detailed and up-to-date racing markets, with form guides and other statistics for each race, presented using an intuitive design. The odds were personally decent enough, although if you want to bet on UFC, kickboxing, Muay Thai or other combat sports, it might be best to try elsewhere, as the emphasis was on delivering a track-side race betting experience.

Betting Variety: ⭐⭐⭐⭐
Plenty of options for a punt on races, main sports are covered but lacking in combat sports, UFC.

Banking Options: ⭐⭐⭐⭐
Standard options available with VISA, MasterCard, POLi and bank transfer. $10 minimum deposit, takes seconds to start.

Mobile Experience: ⭐⭐⭐
Basic features provided in App, decent functionality but lacking compared to some other providers.

Payout Speed: ⭐⭐⭐⭐
Some delays expected with only direct Bank transfer available.

Security: ⭐⭐⭐⭐⭐
SSL Encrypted site and accredited monetary transfer options, ensuring peace of mind.

Betting Experience: ⭐⭐⭐⭐
Plenty of detailed racing options, popular sports are covered but only boxing for combat sports options. Easy money transfers and Tips, form guides and predictions are helpful.

Customer Support: ⭐⭐⭐⭐⭐
Friendly, fast and knowledgeable customer support available by phone (9am-9pm) 7 days a week. Also email and post contacts are available for in-depth queries and support.

Here is where BetDeluxe shines. Racing options include Horse, Harness and Greyhound racing from Australian, New Zealand and International tracks. Each race included tabs to access form guides for each horse or dog, as well as records, statistics and even the gender of jockeys and names of trainers. I found the “Betting slip” pop-up in the top right corner of the page helped me keep track off placed bets and pending payouts while browsing through other races. It was like the old-school experience of holding your betting slip at the track while searching for the next race. A helpful countdown timer was also included to get your bets in before the jump. This timer ran next to each upcoming race in a scrolling ticker at the top of the website. This layout meant I could line up a flutter in the States while following other events back in Australia, without having to navigate more than one tab in my browser. On the BetDeluxe mobile app, each race also came with up-to-date weather info next to the track name, a nice little added feature that adds to the overall track-side experience.

BetDeluxe offers all the popular sporting options from Rugby League, AFL, Union, Tennis and International sports markets for baseball and basketball. There were also occasionally markets available for boxing, darts and ice hockey, although those wanting to bet on more niche markets such as the UFC or other combat sports will have to look elsewhere.

BetDeluxe AFL🏉

Toyota Premiership AFL games were available to bet on through BetDeluxe, with articles on upcoming games on their dedicated Tips & Predictions page.

BetDeluxe Cricket🏏

BetDeluxe offers International cricket matches from ICC Cricket World Cup Super League to Twenty20 Internationals. There were a few markets available for each, from picking the match winner to Top Batsman, Top Bowler and which team would have the Highest Opening Partnership.

BetDeluxe Football🏈

A comprehensive list of soccer matches from around the world, including EUFA Champions League matches and International matches, with various win/loss/draw markets in each.

BetDeluxe Tennis🎾

All Wimbledon matches covered, including doubles and singles

BetDeluxe Rugby League🏉

Regular season games were available for a punt, as well as State of Origin for the die-hard Queenslanders and New South Welshmen.

BetDeluxe’s Race Betting Layout

BetDeluxe offers a smooth and fast race betting layout, whether on the website or in the dedicated app. The website was intuitive to navigate and kept me feeling like I was close to the action with minimal pop-ups or interruptions. All the info you might want is available for each race, including jockey and trainer info, records and weather reports. There was an ability to have race records, betting slip, account funds and your upcoming picks all in view. BetDeluxe also offer a standard range of exotic markets for seasoned punters.

BetDeluxe’s “Tips & Predictions”

BetDeluxe includes a dedicated Tips & Predictions page for all account holders. Here you will find a review of sporting events and popular races to keep an eye on, complete with author predictions and odds. This helped provide more info than the standard betting main page. It was regularly updated and allows account holders a deeper view on stats or background info on player injuries, race handicaps or trainer and jockey information.

Customer Support

BetDeluxe offers daily phone support from 9am-9pm (AEST). They are on hand to answer any questions, from how to manage your account, to which browser works best for the BetDeluxe site (Chrome recommended). The reps were friendly and patient, even after answering many questions from this reviewer.

BetDeluxe offers all your favourite markets to bet on and some exotic picks to increase your odds and your heart rate. There was nothing beyond what other services offer, but the website and app layout made these picks streamlined and easy to navigate, with relevant form guide and speed maps for each race available on the same page.

BetDeluxe’s Race Betting:

• Place (Fixed, Mid/win)
• Quinella, Exacta, Trifecta, First Four
• Futures (Caulfield, Melbourne Cup, Cox plate).

BetDeluxe’s Sports Bets Available

• Win/Draw/Loss
• 1st/2nd half winners (football, Rugby League)
• Quarter/Half/Three quarter leaders (AFL, Basketball)
• Futures, competition winners (NFL, NBA).
• first points scorer (AFL)

The BetDeluxe mobile app is available for Android and iOS users from the Google Play store or Apple Store. After downloading the app, I simply logged into my account and found it synced perfectly without delay to my account, including pending balance. The layout was basic compared to larger more established betting services, however all features on the BetDeluxe app were available as on the browser version. Loading speeds were quick and there were no bugs or other issues encountered at all.

BetDeluxe have created a fast and intuitive banking service within their platform. I was able to deposit as low as $10 to get started and could always see my available and pending balances without navigating away from the races or sporting events that I was sure were winners. BetDeluxe offer MasterCard, VISA, POLi and direct bank transfer options for deposits. Withdrawals are processed via direct Bank Transfer. Throughout the whole process I felt that my money was in safe hands, and was betting within minutes of signing up and registering my account. Their customer support was readily available for the multitude of questions and queries throughout the process. Overall it was a much more personal experience than some of the larger and clunkier betting services.

Although I personally had no issues using the service from joining to gaining my first sweet payout, in the interest of a fair and honest review, I phoned customer support (on a Sunday no less!) The friendly service representative dealt with my many questions patiently and with a friendly manner, also providing me with extra background information regarding internet load times, placing bets on “Upcoming” races and how best to expedite the withdrawal process. Their customer support can also be reached via Facebook, Twitter, Instagram or email, although the phone was the fastest and easiest option while on the go. All customer support contact info can be accessed on betdeluxe.com.au via their “Contact Us” page.

The following section provides a How To guide for registration, deposits and withdrawals using the BetDeluxe service.

🔎How to open an account on BetDeluxe

Opening an account with BetDeluxe was as easy as accessing their website or mobile app and selecting the “Join” option. Registration and verification were done by verifying the email address you signed up with. Making a deposit was done with the click of a button, with VISA, MasterCard, POLi or direct transfers available. This was a faster and easier experience than some other larger providers I have used in the past.

Opening an account with BetDeluxe was as easy as accessing their website or mobile app and selecting the “Join” option. Registration and verification were done by verifying the email address you signed up with. Making a deposit was done with the click of a button, with VISA, MasterCard, POLi or direct transfers available. This was a faster and easier experience than some other larger providers I have used in the past.

Registration process

After joining, punters gain access to the full range of BetDeluxe racing and sports markets on offer. The web layout is easy to navigate and load times are fast and intuitive to access. Alternatively, I found I could have BetDeluxe on the go, via their exclusive mobile app, available for Android or iOS. Verification was done using GreenID, so most accounts are verified on signing up with your account details. This can be checked on the “My Account” page at the click of a button. Any issues can be swiftly solved by their friendly Customer Support via phone or email.

🔎How to place a bet

Step 1: Access BetDeluxe.com.au.
Step 2: Click “Sign Up”.
Step 3: Choose your desired race or sporting event.
Step 4: Pick your market, from win/loss to more exotic picks. Depending on the odds, you might want to try for more exotic bets to land a bigger payout.

🔎How to request a withdrawal

Step 1: Login to your BetDeluxe account via browser or mobile app
Step 2: Select your account details page through “My Account” button
Step 4: Select “Withdrawals” and submit your bank details
Step 5: Sit back and relax as BetDeluxe processes your payment and sends you your winnings directly.

Here are some of the most Frequently Asked Questions about BetDeluxe. More info can be found on the BetDeluxe website through their “Frequently Asked Questions” page.

❔Are BetDeluxe Legitimate?

BetDeluxe is a legally registered bookmaker based in Melbourne, regulated by the Victorian Liquor and Gambling Regulations. The company was registered by ASIC in 2020.

❔What are the odds like at BetDeluxe?

BetDeluxe offers decent odds across the board, however it is always best to research and stay updated to pick your preferred service, as these change over time.

❔Can I connect my account from the website to the BetDeluxe App?

The BetDeluxe App is available on Android in the Google Play Store or for iOS in the Apple Store. Simply download via your phone or tablet and input your details. The app automatically syncs with your account across platforms.

❔Does BetDeluxe have any Tips or Form guides?

Along with the standard stats, records and form guides for each race, BetDeluxe offers a Tips site (tips.betdeluxe.com.au) for detailed articles on upcoming sporting events and races. Here you will find all sorts of information, such as odds, previous records, player injuries, form guides and author’s predictions. The articles are regularly updated and it is all linked through the main BetDeluxe web page.